Importance of Data
A comprehensive virtual care communication platform reinforces an agency’s dedication to clinical excellence by providing real-time insight into the patient’s condition and engagement. Dashboard reporting helps agencies:
- Monitor patients: Enables ongoing monitoring of patient symptoms, vitals, and medication compliance. Helps agencies provide a hospital-at-home / SNF-at-home model of care for high-acuity patients.
- Prioritize at-risk patients: Alerts administrators and staff of abnormal readings and emerging issues (related to compliance and/or conditions) so clinicians can quickly intervene. Helps reduce avoidable ER visits and rehospitalizations.
- Drive better decisions: Provides data on patient’s status, progress and issues. Enables staff to enhance their decision-making capabilities with accurate and timely data.
- Optimize staff productivity: Reduces the time needed for clinicians to input patient data and allows agencies to be more efficient and more focused on patient care vs. data inputs.
How the Synzi Virtual Care Platform Provides Valuable Data
Synzi’s dashboard reporting is designed to drive better and more timely care. Key dashboard features help agencies explore if the plan of care needs to be changed prior to the next interaction and/or facilitate real-time interventions to help prevent adverse outcomes.
For example, the Synzi dashboard Indicates each patient’s level of interaction with each communication and the cadence of touchpoints. As needed, the administrator has the flexibility to adjust the compliance messaging to better engage (or re-engage) the patient. If there are concerns about non-compliance, the home health agency can decide if a more immediate intervention (e.g., call, in-home visit, or transfer to the ED is necessary. Data on how the patients are responding to requests for video calls, emails, secure messages, and text also help these smart agencies provide a continuous and more realistic perspective of their patients before, during and after each interaction. With the reporting dashboard, the home health agency administrator can review each patient’s level of interaction in the communication program and adjust the messaging and plan of care.
Synzi’s platform also alerts staff and/or administrators if an abnormal reading has occurred so staff can reach out to the patient. If the data indicates an abnormal reading, agency staff can reach out to the patient and ask him/her to provide a second reading through the Synzi app and/or discuss the patient’s condition and next steps regarding further medical attention. This helps patients receive immediate intervention without delay due to staffing shortages or overwhelming caseloads. Based on the data collected, clinicians can determine if the patient’s condition is deteriorating and conduct interventions to avoid adverse events.
In addition to remote patient monitoring and virtual assessments, the robust suite of Synzi virtual care solutions also offers real-time communication opportunities with patients through HIPAA-compliant video, secure messaging, and text/email.