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Trilogy Home Healthcare gets patients ‘back to normal’ with Synzi

CLEARWATER, Fla. – Trilogy Home Healthcare believes a partnership with virtual care company Synzi will improve patient engagement and lead to better patient care.

Synzi’s platform, which uses a mobile app on the patient’s smartphone or tablet, offers video, email, text and secure messaging capabilities.

“We’re trying to reduce hospitalizations, get better outcomes and get patients more interactive with us,” said Jamie Hynes, president of Trilogy Home Healthcare, which provides in-home clinical care across Florida.

Trilogy Home Healthcare is currently in the process of rolling out the platform with select patients who own and are comfortable with smart technology. A second phase will focus on patients with congestive heart failure, chronic obstructive pulmonary disease and diabetes.

The agency wanted a virtual technology solution to enhance staff and patient communications, while offering out-of-town family members of patients a convenient way to become involved in their care. They found what they were looking for in Synzi’s platform.

“We want to teach our patients to get back to their normal activities of daily living without a person having to be there to monitor them,” said Lee Horner, CEO of Synzi. “Rather than having nurses go from site to site, they can use video capabilities to communicate with their patients when it’s appropriate.”

Synzi was founded two years ago to work with health systems and specialists in an emergency room setting, but it has capitalized on the rapid growth—and corresponding increasing demand—in the home health care space.

“Our market customers have changed,” said Horner. “We saw pretty quickly there was a bigger opportunity for us with post-discharge patients.”

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