Adventist Health Ukiah Valley Partners with Synzi to Improve Patient Engagement and Communication

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Hospital Implements Synzi’s Virtual Care Platform to Facilitate Patient Communication and Reduce No-Shows for Procedures

ST. PETERSBURG, Fla.–(BUSINESS WIRE)–Synzi, a leading virtual care company, is partnering with Adventist Health Ukiah Valley (AHUV), a not-for-profit hospital based in Northern California, to enhance patient engagement pre-procedure. The hospital is utilizing Synzi’s communication platform to remind patients of upcoming procedures with timely and informative text messages.

“As we continue to work toward transforming the healthcare experience for our population, we searched for technology which will augment how we interact with our patients”

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As the largest and most comprehensive healthcare facility in Mendocino County, AHUV was looking for a solution to better facilitate pre-exam communication with patients scheduled for nuclear or PET scans, in order to increase adherence to the required patient preparations and timing of the actual exam. AHUV is using Synzi’s platform to create and deliver text messages which automatically remind patients of upcoming procedures while enhancing staff productivity and workflow.

“As we continue to work toward transforming the healthcare experience for our population, we searched for technology which will augment how we interact with our patients,” said Jason Wells, President of Adventist Health Ukiah Valley. “With Synzi’s platform, our clinical staff have been able to connect with our patients seamlessly and virtually, enabling patients to arrive better prepared for their upcoming procedure. With Synzi, we are more efficient and productive allowing us to reduce our no-show rate by more than 70%. That means better outcomes overall especially when it comes to preventative screenings such as colonoscopies and other time-sensitive diagnostic procedures. More importantly, we’re able to improve the patient experience and satisfaction by making the process seamless, keeping communication lines open, and making sure patients are well informed about their procedure.”

The decrease in no-show rates is also cost-effective for Ukiah Valley. “For our nuclear medicine patients, it is critical that we order the nuclear tracer in advance of the patient’s exam at a specific date and time. The tracer itself could be costly and cannot be used hours later nor by another patient. Using Synzi’s platform to send reminders about the upcoming procedure is helping enhance patient readiness for the procedure as well as optimize the use of our available resources,” said Wells.

Patient satisfaction is also an outcome of using Synzi. Wells shared that “our patients who are scheduled for a PET scan will receive a text message reminding them of proper preparations – such as not eating – the day before the procedure. This allows for a better experience and seamless process for our staff. Our patients appreciate receiving the text messages and being able to review the communications to make sure they know what to do before their exam.”

“Hospitals of all sizes are under mounting pressure to increase patient engagement, with the objective of achieving quality outcomes while avoiding excess costs,” said Lee Horner, CEO of Synzi. “Our virtual care platform offers Adventist Health Ukiah Valley a streamlined and effective way to better prepare patients for upcoming exams and remind patients of their role pre-procedure. Our solution is helping AHUV achieve its vision of transforming the health experience of their communities by improving health, enhancing interactions and making care more accessible.”

About Synzi

Synzi offers a patient program management framework that combines HIPAA-compliant, video, email, text, and secure messaging communication modalities for healthcare organizations to address specific patient needs easily, efficiently, and seamlessly. Synzi uses a sophisticated platform and configurable framework which automates and optimizes workflows across multiple modalities. This creates more valuable connections and more effective care, while bringing convenience and peace of mind to patients. The company helps enable better performance for healthcare organizations, better access for patients, and better outcomes for all. To learn more about Synzi, visit

About Adventist Health Ukiah Valley

Adventist Health Ukiah Valley is a 78-bed, nonprofit hospital located in Ukiah — the county seat of Mendocino County. As the largest and most comprehensive healthcare facility in the county, Adventist Health Ukiah Valley offers a complete range of healthcare services for the communities we serve. Our emergency department operates with a physician on duty 24-hours a day and is designated as a level IV trauma center. Each year, Adventist Health Ukiah Valley treats more than 25,000 patients in its emergency room, performs more than 5,000 surgical procedures in its hospital based and ambulatory surgery center, delivers nearly 850 babies and performs more than 43,000 radiology tests. For more information, visit

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