Trilogy Home Healthcare Partners with Synzi to Improve Patient Communication and Engagement

CLEARWATER, Fla.–(BUSINESS WIRE)–Synzi, a leading virtual care company, has announced that Trilogy Home Healthcare(Trilogy), a Medicare-certified home healthcare agency, has selected its virtual care communication platform to improve patient management, engagement and care.

Trilogy works with home health nurses, medical directors, community physicians, and other staff to provide in-home clinical care to patients in the state of Florida. The organization was looking for a virtual technology solution to enhance staff and patient communications, while also offering patients’ out-of-town family members a convenient way to become involved in their loved ones’ care, thus alleviating the guilt often associated with not living close enough to provide hands-on support.

Trilogy selected Synzi’s virtual care platform for its comprehensive video, email, text, and secure messaging capabilities. Moreover, Trilogy will be able to better serve its diverse patient population by utilizing the platform’s unique ability to provide direct access to a video interpreter for limited English proficiency (LEP) and Deaf/Hard-of-Hearing patients.

“We are dedicated to delivering compassionate care to our patients and we were interested in introducing technology to get desired patient outcomes and reduce hospital readmissions. With Synzi’s platform, our clinical staff can better connect with our clients giving us more touch points with them, while improving patient engagement,” said Dale Clift, Executive Chairman of Trilogy Home Healthcare.

Trilogy’s initial platform deployment is being executed in late May and early June. The initial focus will be on patients who own and have a comfort level with smart technology. A secondary focus will be on, but not limited to, patients who are dealing with congestive heart failure (CHF), chronic obstructive pulmonary disease (COPD) and diabetes.

“By implementing a virtual care solution, Trilogy is differentiating itself from others in the home care market,” said Lee Horner, CEO of Synzi. “With the increasing complexity of health information and healthcare settings, the Synzi platform gives Trilogy the ability to interface with other healthcare providers and family members in order to assure that their patients are getting any additional information, skills, and supportive relationships to meet their healthcare needs.”

Synzi’s sophisticated communication platform leverages everyday devices such as smartphones, tablets and laptops to automate and optimize workflows to help home health agencies provide cost-effective, patient-centric care. Trilogy will also use the Synzi platform to schedule a series of appointments with their patients and send appointment reminders via phone, secure messaging, or email – depending on their patients’ preferred communication channels. As needed, the appointment reminders can be translated into the patient’s primary or preferred language.

About Synzi
Synzi offers a patient program management framework that combines video, email and secure messaging communication modalities for healthcare organizations to address specific patient needs easily, efficiently, and seamlessly. Synzi uses a sophisticated platform and configurable framework which automates and optimizes workflows across multiple modalities. This creates more valuable connections and more effective care, while bringing convenience and peace of mind to patients/members. The company helps enable better performance for healthcare organizations, better access for patients, and better outcomes for all. To learn more about Synzi, visit

About Trilogy Home Healthcare
Trilogy Home Healthcare is a Medicare-certified home healthcare agency established by experienced industry leaders who understand the importance of the relationship between the clinician, the patient and the physician. In collaboration with healthcare providers Trilogy develops comprehensive plans of treatment for their patients, driven by the physician, with the common goal of patient recovery with positive outcomes and functional independence. To learn more, please visit


For Synzi
Ashley Owen, 617-332-9999 x 216
For Trilogy Home Healthcare
Jamie Seneca, 235-826-2157

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