Meeting the unique needs of your business
Synzi’s professional services team will provide your organization with an implementation experience that meets the unique needs of your business. Throughout the implementation process, you can expect expert analysis and guidance on how to best deploy and utilize our virtual care platform. Our team will partner with your organization to improve your communications, increase patient satisfaction, and boost efficiency. Our proven methodology will ensure you are efficiently leveraging the technology and enhancing productivity across your organization. This includes discovery, workflow analysis, configuration, training, deployment, and launch. We will guide you through each stage of the process to ensure successful system adoption and long-term satisfaction with the Synzi platform.
Our team of seasoned technology and healthcare industry professionals will engage your colleagues to ensure your organization is comfortable throughout the implementation process. During the implementation, you can expect robust project management and support across all work phases. Detailed project outlines, schedules, and status reports will be provided to ensure timelines and expectations are satisfied. Throughout the process, we will schedule timely meetings to engage your team members and ensure that your organization’s needs are efficiently and effectively addressed.
The Professional Services team will kick-off the implementation process by conducting a “deep-dive” into your current state workflow in order to assess how the Synzi platform will optimize your business operations moving forward. During the discovery process, we will analyze all aspects of patient and provider communications and determine how the platform can best enhance your organization. Using the insights obtained throughout the discovery process, we will configure your Synzi enterprise to meet your needs while also leveraging industry and organizational best practices.
Our training approach combines a variety of approaches including on-site classroom sessions and the train the trainer methodology. During the training, we will educate key team members on the platform’s features and functionality, and prepare your internal team of trainers to train, coach, and bring other team members on board. Your organization’s workflows and use case scenarios will be thoroughly tested and reviewed during training. Throughout the deployment phase, the configuration will be tweaked and adapted to ensure the system is functioning as desired. Once the configuration is validated, our team will guide you through the application download process and user log-ins will be released.
Launch is a key milestone that will be defined at the onset of the implementation. At the point of launch, all initial users will be up and running on the platform and your organization will begin to realize the benefits of Synzi’s virtual care platform! Synzi’s professional services team will continue to support your organization as the platform is rolled out to your team members. Post launch we will work with our internal teams to facilitate a smooth transition over to Synzi’s Support Team.
In addition to the traditional implementation services we provide, Synzi’s Professional Services Team offers long-term consultative support regarding configuration management and performance optimization. We will advise you on all systematic enhancements and assist in managing your configuration as your organization grows and evolves. This consultative partnership will ensure your organization maximizes the value of your Synzi solution.