Synzi Launches ‘Next Generation’ Virtual Care Platform

Updates Include Improved User Experience, Advanced Security and Compliance, and Enhanced Reporting Functionality

January 07, 2019 09:00 AM Eastern Standard Time

ST. PETERSBURG, Fla.–(BUSINESS WIRE)–Synzi, a leading virtual care company, today announced key updates to its virtual care and patient engagement platform with new features and functionality impacting key areas of reporting, user interface, security and compliance. The improved technology and aesthetic offers patients, staff and clinical administrators a more intuitive user experience, enhanced visuals, simplified navigation, and a number of new capabilities. The next generation platform also offers a high-performance reporting dashboard – empowering organizations to better understand strengths and areas for improvement.

“Synzi’s next generation platform has taken its leading virtual care solution and brought it to the next level”

“Synzi’s next generation platform has taken its leading virtual care solution and brought it to the next level,” said Lee Horner, CEO of Synzi. “Despite the many enhancements, Synzi’s core mission remains the same: helping organizations access colleagues and patients, and helping patients access care, regardless of their physical location. We are excited for the enhancements this update brings to both current and new customers – providing a superior experience for all users.”

Enterprise administrators can now benefit from an updated dashboard, reporting components, and advanced security permissions. Those with administrative access are newly able to manage access and permissions for each individual care team member and patient roster – ensuring users have rights to only what is necessary, simultaneously protecting the privacy of both the patient and provider. The refreshed reporting dashboard provides administrators with a clear view of user data like patient preferences and engagement; details which can be analyzed to inform future decisions regarding care plans and strategies.

Staff now have the ability to communicate with patients and colleagues bi-directionally – via email, text, SMS, secure messaging and video call – with advancements made to the application’s communication modalities. Further enhancements include improved video resolution and secure messaging. Additionally, providers are now able to enroll patients in support programs based on their clinical needs.

Patients benefit from the software’s intuitive experience for users of all ages and abilities, empowering them to take greater control of their own health and care plans. Enhanced access to, and visibility of, care teams, broader care circles and other resources, means better support for patients at every step of the care journey.

About Synzi Synzi offers a patient program management framework that combines video, email and secure messaging communication modalities for healthcare organizations to address specific patient needs easily, efficiently, and seamlessly. Synzi uses a sophisticated platform and configurable framework which automates and optimizes workflows across multiple modalities. This creates more valuable connections and more effective care, while bringing convenience and peace of mind to patients. The company helps enable better performance for healthcare organizations, better access for patients, and better outcomes for all. To learn more about Synzi, visit


Catherine Hannum

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