The Synzi platform is HIPAA compliant and operates in a HITRUST certified environment, ensuring the security of our technology today while future-proofing our solution to meet growing customer needs.

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SOC for Service Organizations

Secure Communications: Protected Engagement

Our exclusive focus on healthcare, along with our commitment to meeting the industry’s stringent regulations, truly sets Synzi apart from other solutions. Your communications and connections with colleagues and patients are protected when using Synzi.

Data Protection and Encryption

Data Protection and Encryption

Your messages, images, and information in Synzi’s platform are classified as sensitive. With Synzi, your data is 256-bit AES encrypted at rest on both the device and the server as well as encrypted in-transit using TLS 256-bit AES. Only authorized users (as deemed by your organization) are allowed access.

Cloud Platform

Cloud Platform

Synzi uses the ClearDATA Cloud Platform which combines DevOps automation, security safeguards, and compliance expertise with the most comprehensive Business Associates Agreement (BAA) in the industry. This ensures health IT organizations, and the technology providers supporting them, are adhering to the highest standards of privacy, security, and compliance. ClearDATA is designed to work with multiple public clouds and protects sensitive healthcare data by leveraging purpose-built compliance safeguards, deployment automation, and healthcare expertise. As a result, your healthcare compliance and data security needs are solved.

HITRUST Certified

Data Protection and Encryption

In 2014, ClearDATA successfully achieved Common Security Framework (CSF) Certified status from the Health Information Trust Alliance (HITRUST). This independent, third-party certification assures you that ClearDATA’s cloud computing, backup, disaster-recovery and professional services meet the highest standards for managing security risks and protecting health information. In 2018, ClearDATA became the first healthcare-exclusive cloud provider to achieve HITRUST 9.1 certification on all three of the major cloud platforms: AWS, Azure, and GCP. CSF certification underscores ClearDATA’s continuing commitment to meet and exceed the global healthcare industry’s stringent data privacy and security regulations, including HIPAA, GxP, and GDPR, providing the highest levels of protection against data breaches and malicious cybercrime.

Security Disclosure: Protected Access

Many healthcare organizations trust Synzi’s messaging and video platform and are confident that patient-provider and provider-provider communications remain private and secure.  Please see the Synzi privacy policy and user agreements for more information.

Admin Console

A dedicated admin console gives your IT department and personnel managers the flexibility to control access and more. Easily add, remove or investigate users through an admin panel.

Always Reliable

Synzi utilizes multiple secure data centers to mitigate the impact of network outages and natural disasters to ensure connectivity is available at all times.

Regular Testing

The Synzi platform and supporting infrastructure is regularly audited, tested, and validated by vulnerability scans and penetration tests.


Available user reports allow authorized administrators to review and monitor staff and patient activity, on-demand.

Industry Certified

Synzi's core vendors are thoroughly vetted, monitored, and assessed. Our partners maintain industry-standard certifications and attestations, including, ISO 27001, SOC 2 Type II, and HITRUST.

Physical Security

Synzi relies on state of the art cloud data centers that provide full-time on-site security personnel, 24/7/365 video surveillance, strict physical access controls and detailed visitor entry logs.

Security Disclosure: Protected at all Levels

Synzi maintains the highest standards for security at every level to keep patient and provider data private and safe.


Learn how your staff can use Synzi’s HIPAA-compliant virtual care communication platform to engage patients, drive adherence, and improve outcomes.